Thomas-Kilmann Conflict Mode Instrument (TKI)

Help your organization address inevitable conflict issues head-on using the powerful Thomas-Kilmann Conflict Mode Instrument (TKI®), the leader in conflict resolution for more than forty years.

Conflict is an inevitable part of working across varied teams and personality styles. Having a team and organization that knows how to successfully manage conflict makes the difference between sustainable organizational success and team dysfunction and eroding employee engagement. The Thomas–Kilmann Conflict Mode Instrument (TKI) is a conflict style inventory, which is a tool developed to measure an individual’s response to conflict situations. Taking the TKI allows participants to discover whether they might be overusing or underusing one or more of the five conflict-handling modes: collaborating, competing, compromising, accommodating, and avoiding. By gaining these insights, participants can improve how they manage various conflict scenarios.

The Thomas-Kilmann Conflict Mode Instrument (TKI) has been the leader in conflict resolution assessment for more than forty years.  It is used widely by HR and OD consultants as a catalyst to open discussions on difficult issues and facilitate learning about how conflict-handling modes affect personal, group, and organizational dynamics. The TKI is also extensively used by mediators, negotiators, and many practitioners in the coaching profession including executive, business, and career coaches.

The TKI assessment can be used to provide key insights across a variety of talent management applications including:

  • Performance improvement – the TKI helps eliminate barriers to success in the workplace
  • Stress reduction – the TKI gives employees the skills and tools to address a very common cause of work-related stress
  • Leadership development – the TKI’s insights augment leaders’ conflict management skills and ability to reconcile differences
  • Team building – the  TKI’s simple and effective conflict resolution model enhances team performance by helping members work together more collaboratively
  • Retention – given the means to address conflict effectively, employee morale, engagement, and success all improve, enabling you to build a stronger team and organization, as well as retain top talent

Click here to view a sample Thomas-Kilmann Conflict Mode Instrument (TKI) Report.

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